Privacy Policy

CommView Limited respects your privacy. This policy explains what personal information we collect, why we use it, who we may share it with and the rights you have over your information.

Who we are

CommView Limited is a company registered in England and Wales under company number 17456529.

For questions about this privacy policy or how we use your personal information, contact us at info@commview.co.uk.

Information we collect

The information we collect depends on how you interact with CommView.

If you contact us or submit an enquiry, we may collect information including your name, email address, telephone number where provided, company and job information where provided, and the contents of your enquiry and subsequent correspondence.

When you use our website, we may also collect technical and usage information such as your device and browser type, pages visited, approximate location derived from your IP address, referring website and interactions with the site.

We use cookies and similar technologies for some of this activity. You can find more information in our Cookie Policy.

How we use your information

We may use your personal information to:

• respond to enquiries and communicate with you
• understand your requirements and discuss our services
• provide services where you become a client
• manage our relationship with prospects and clients
• operate, secure and improve our website
• understand how people find and use our website
• measure the effectiveness of our content and marketing
• maintain appropriate business records
• meet our legal and regulatory obligations

We will not sell your personal information.

Our lawful bases

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on legitimate interests, contract, consent or legal obligation.

Legitimate interests may apply where processing is reasonably necessary to operate and improve our business, respond to business enquiries, maintain relationships and protect our systems, provided those interests are not overridden by your rights and interests.

Contract may apply where processing is necessary to take steps at your request before entering into a contract or to fulfil an agreement with you.

Consent may apply where we have specifically asked for your permission, including where consent is required for optional cookies or particular forms of electronic marketing. You can withdraw consent at any time.

Legal obligation may apply where we need to process or retain information to comply with the law.

Cookies and analytics

We use Google Analytics 4 to understand how visitors use the CommView website and Google Tag Manager to manage website tags.

Optional analytics and marketing technologies are controlled by your cookie preferences where consent is required.

Google Search Console provides information about how the website performs in Google Search.

See our Cookie Policy for more information and to manage your preferences.

Who we work with

We use trusted technology providers to operate our website and business.

Depending on how you interact with us, these may include:

• Vercel for website hosting and infrastructure
• Sanity for website content management
• Google for website analytics, tag management, search performance and business email services
• HubSpot for managing enquiries, communications and customer relationship management
• Supabase for application and data infrastructure where applicable
• OpenAI for AI functionality used within the CommView Business Diagnostic where applicable

These providers may process personal information on our behalf when necessary to provide their services.

We may also disclose information where required by law, to establish or defend legal rights, or in connection with a restructuring, sale or transfer of the business.

International processing

Some of the technology providers we use operate internationally. This means personal information may sometimes be processed outside the UK.

Where UK data protection law requires safeguards for an international transfer, appropriate safeguards will be used.

The CommView Business Diagnostic

The CommView Business Diagnostic uses conversational AI to help understand business challenges and generate relevant findings.

Depending on how you use the Diagnostic, information you provide may include details about your business, its customers, commercial performance, products, operations and the problems you are trying to solve.

The Diagnostic may use OpenAI technology to process conversational input and generate responses. Relevant information and Diagnostic results may also be stored using CommView's application infrastructure, including Supabase.

We design the Diagnostic to minimise unnecessary personal information.

You should not provide sensitive personal information, passwords, financial account details or confidential personal information about other people through the Diagnostic.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need it to maintain appropriate business records or meet legal, accounting or regulatory requirements.

Different types of information may therefore be kept for different periods.

Where information is no longer required, we will delete it or take appropriate steps to remove identifying information.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.

No online system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data protection law may give you rights to:

• request access to personal information we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete your information
• ask us to restrict how your information is used
• object to certain processing
• request the transfer of certain information
• withdraw consent where processing is based on consent

These rights do not apply in every circumstance.

To exercise a right or ask a question about your information, email info@commview.co.uk.

You also have the right to raise a concern with the Information Commissioner's Office, the UK's data protection regulator.

Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for their privacy practices, and you should review their privacy information separately.

Changes to this policy

We may update this privacy policy as our website, services or legal obligations change.

The latest version will always be published on this page.

Contact

CommView Limited
Company number: 17456529
Email: info@commview.co.uk